BOOK WITH CONFIDENCE. FREE CANCELLATION IF YOU ARE PREVENTED FROM TRAVELLING DUE TO COVID 19 RELATED ISSUES.
About Us
Welcome to MALTATOURS.COM and thank you for taking the time to visit our website.
MALTATOURS.COM is part of Sheridan Leisure Ltd, a locally based company specialising in tourism-related services. The company is owned by Chris & Joan Sheridan, both of whom have extensive experience having been involved in the tourism sector for so many years and are well known amongst the local tourism community. This family business was set up when the internet was emerging as the go-to place for organising all travel-related services, and the company was one of the first in Malta to offer tour bookings online. That now seems like such a long time ago!
This new booking portal website, which is the latest addition to the companies portfolio of tour operating services was designed and developed during the COVID-19 pandemic. We needed a new project to keep the troops occupied and motivated! It features an excellent variety of Malta, Gozo and Comino Island scheduled tours. Also, the popular day return tours to nearby Sicily including exciting itineraries to Mount Etna, Taormina, Syracusa amongst other Sicilian attractions. All the scheduled tours we have included on this website are operated by reputable and well-known local operators, and most tours are available throughout the year.
Go to our Customised Tours page if you want something private or customised for your family and friends, work colleagues or clients. We can create any type of tour, activity or event. We provide a very personalised and professional service, and our wealth of experience is second to none. We will advise and assist you throughout your enquiry, until you are 100% satisfied, ensuring that your visit to our islands is planned and booked specifically to your requirements. This is the difference between LOCAL SPECIALISTS and online booking platforms such as VIATOR, EXPEDIA, GETYOURGUIDE amongst others.
Take the time to browse our website, it is packed with great touring ideas and if you cannot find what you are looking for just ask for it. Should you require additional information you can easily get in touch with us via our Contact Us page.
We look forward to welcoming you to our beautiful islands.
Booking Terms & Conditions
The maltatours.com website is owned and operated by Sheridan Leisure Ltd. A Maltese based company, licensed by the Malta Tourism Authority, License Number TRA/S/01
Company Address:
Sheridan Leisure Ltd. The Dale, Triq L-Adrijatiku, The Village, San Gwann SGN 1812
Company Registration Number: C43779
VAT Number: MT1882 4019
After you have selected the services that you would like to book and checked that all the details are correct you are requested to read and agree to the following Booking Details and Terms & Conditions, as follows:
Lead Name
The 'Lead Name' is the person that is responsible for the booking and must be over 18 years of age when making the booking.
The 'Lead Name' person is responsible for the following;
All members that make up the group joining the tour are aware of these Booking Terms & Conditions.
If the 'Lead Name' person is not the person paying for the services, the person who is paying for the services is aware of all the charges related to the services that are booked and these Booking Details and Terms & Conditions.
Payment for Services
If you are booking more than 14 days prior to the tour date, you have two payment options;
If you opt to check out and pay immediately you will be directed via the payment gateway and payment will be charged to your credit card.
If you opt for the PAY LATER option, which means you can reserve places on tours and these will be booked as pending until we receive the full payment. You will receive the payment link 14 days before the tour date (if you book more than one tour, it will be 14 days before the earliest tour date), payment must be made on that date to guarantee the tour availability.
If you are booking less than 14 days prior to the tour date you will be directed via the payment gateway and payment will be charged to your credit card.
All charges made to your credit card will appear as charged by Sheridan Leisure or Malta Tours on your credit card statement.
Credit Card Payments
All credit card payments are handled by our trusted partner STRIPE.
Currency
All prices displayed on this website are in EUR currency and all charges are made in EUR currency.
Booking Confirmation
A booking confirmation means that we have received your booking and we will reserve the services that you have booked. You cannot join a tour or enter an attraction with a booking confirmation only, a Service Voucher is required, see Service Vouchers below. A booking confirmation can be deemed as invalid if the information that you have provided is incorrect or incomplete, such as;
You do not provide your accommodation address if a tour/attraction includes a pick-up
You do not provide passport details for ALL passengers travelling on tours to Sicily
Service Voucher & Payment Receipts
After you have booked you will receive login details so you can access your account. Here you can download/print copies of the following providing that you have paid in full;
Service Vouchers. Each tour/attraction requires a printed or digital copy of your booking. Pick up/meeting details are also printed on this voucher. The service provider retains the right not grant entrance to an attraction/not to allow you onto the tour if you do not have a clear printed copy of the Service Voucher.
Payment Receipt. You can also print/download a copy of the receipt from your account. A copy of this may be required to chow proof of payment so keep a copy handy.
Changing/Modifying a Booking
If you would like to change or modify your booking you can do so by sending us a message via the Contact Us page or by logging into your account and using the amendment message box. Changes and modifications are subject to availability.
COVID 19 Free Cancellation Conditions
If you have to cancel a tour, cruise or activity due to a situation related to COVID 19 that affects you or any member of your party, you will not be charged a cancellation fee providing you advise us more than 24 hours before the date of the tour. You can do this either from your login space or send an email to info@maltatours.com. You must quote the tour booking reference number which can be found on the Service Voucher, the number starts with SL.
COVID 19 Free Cancellation applies if;
Your government prevents you from travelling to Malta.
You contract the virus prior to travelling to Malta and therefore prevents you from travelling.
We will require verification if you are not permitted to travel to Malta or a copy of the positive test report if you or a member of your party contract the virus. You will receive a 100% refund and this will be credited to the credit card used when booking. You will receive your refund within 3 days after verification.
COVID 19 Free Cancellation also applies if;
You contract the virus whilst you are in Malta.
You are ordered to quarantine on arrival or during your vacation in Malta.
We will require verification that you have to quarantine whilst in Malta or a copy of the positive test report if you or a member of your party contract the virus.
If you cancel a tour/s that forms part of a multi-tour itinerary, the refund will apply to those tours scheduled after the date that you have notified us, which must be a minimum of 24 hours in advance. The value of the tour/s you cancel is the regular price as it is listed on this website, less any type of discount that you would have received at the time of booking. You will receive your refund within 7 days after your departure date.
COVID 19 Free Cancellation does not apply if;
You have purchased an i SEE MALTA Pass and redeemed the code, which means you have activated the pass. See 'i SEE MALTA PASSES Cancellation Charges & Booking Conditions' below.
i SEE MALTA PASSES Cancellation Conditions
If you have not activated your pass;
If you have booked and paid for your pass, but have not activated the pass by redeeming the code provided, a full refund less a 7% admin fee will be charged and you will receive a 93% refund
If you have activated your pass;
If you have activated your i SEE MALTA PASS by redeeming the code provided, refunds are not granted under any circumstances, including the following;
After you have activated your pass, you or a member of your party did not use the land and/or sea transport at any time or part of the duration of the pass
After you have activated your pass, you or a member of your party did not visit some or all of the attractions, heritage sites or museums included in the pass
Tour Booking Cancellation Conditions (if cancelling due to a COVID 19 issue, see above)
A tour is considered as all tours, cruises/boat trips and activities which are not promoted as an i SEE MALTA PASS or do not form part of an i SEE MALTA PASS.
If we have not issued a Service Voucher, you can cancel free of any cancellation charges.
If we have issued a Service Voucher the following admin/cancellation charges apply;
If you cancel up to 3 days (up to 72 hours) prior to the tour date/start time, a 15% admin/cancellation fee is charged, therefore you will receive 85% refund.
If you cancel between 72 hours and the tour date/time, a full cancellation fee applies and no refund is possible.
If you cancel a tour/s that forms part of a multi-tour itinerary, the cancellation charges as mentioned above will only apply to the value of the tour/s that you are cancelling. The value of the tour is the regular price as it is listed on this website, less any type of discount that you would have received at the time of booking.
You must advise us of your intention to cancel either from your login space or by sending an email to info@maltatours.com. You must quote the tour booking reference number which can be found on the Service Voucher, the number starts with SL.
If your cancellation qualifies for a refund, you will receive the refund as follows;
If you have not yet arrived in Malta, within 7 days after the date you inform us
If you are already on vacation in Malta, within 7 days after your departure date
If you are resident in Malta, within 7 days after the tour date that you are cancelling
Refunds will be credited to the same credit card you used at the time of booking.
If We Cancel
If we cancel a tour due to an operational reason or any other reason beyond our control you will receive a full refund. If the tour from part of a multi-tour itinerary we will refund the value of the tour/s that we are cancelling. The value of the tour is the regular price of the tour as it is listed on this website, less any type of discount that you would have received at the time of booking.
Tour Operator/Suppliers Service Guarantee
If the tour operator, supplier or attraction is forced to cancel services for whatever reason, you will have the following options;
Transfer the service to an alternative date if available and possible, or
Exchange the service for a different one, or
Receive a refund (see If We Cancel above)
Change of Service & Force Majeure
The tour operator is obliged to inform passengers/visitors if any part of the service has been withdrawn or will be excluded before the commencement of the cruise/tour/service. In this situation, you will have the following options;
Transfer the service to an alternative date if available and possible, or
Exchange the service for a different one, or
Receive a refund (see If We Cancel above)
If the tour operator, supplier or attraction is forced to modify or change any part of the cruise/tour/service, during the actual service, in other words after it has already started, due to prevailing weather conditions or any other type of situation considered as Force Majeure, the tour operator, supplier or attraction may replace that part of the service with an alternative. Any type of refund or compensation is at the discretion of the tour operator/supplier/attraction.
Your Personal Data
The data you have provided above is required to process your booking and we use SSL technology to safely transmit the data you input on the Check Out page to our database. Your data will be temporarily and securely stored in our database as follows;
Your telephone number/s and passport details (if you are booking a tour to Sicily only) will be stored for a maximum of 96 hours from the time you submit your booking. All of these details will then be permanently deleted from our database.
Your billing address is required until we send you the payment receipt, this will be sent to you on the on the charge date mentioned above. It will then be permanently deleted from our database.
Your email address is normally required for a maximum of 4 weeks after the service date (or last service date if you have booked a multiple of services) when we send you a tour rating review. It will then be permanently deleted from our database.
Website Accuracy
This website is a hosting website, which means that suppliers such as hotels, tour companies and car hire companies promote the services that they offer. The information that is provided by the various suppliers is checked before publishing (uploading to the website) to ensure that the details are accurate. However, from time to time services may be withdrawn or excluded by the supplier without prior notice. It is the suppliers obligation that the information which is displayed on this website is accurate and correct at all times. We therefore cannot be held responsible for all the inaccuracies relating to the services on this website and encourage you to bring any inaccuracy to the attention of the supplier immediately, so this may be rectified if possible. In the event that the supplier is not providing what you have booked after you have brought an inaccuracy to their attention do not hesitate to contact us, go to our Contact Us page and send us a message. We will do our utmost to solve the issue.
Liability & Complaints
Sheridan Leisure Ltd, operators of the maltatours.com website act as 'agents' or 'booking agents' and do not operate all the tours and none of attractions featured on this website.
Liability
We cannot be held responsible for any damages, loss, accident, delay or irregularity, injury to persons or property whatsoever or however caused, arising out of or in connection with any service featured on this website. Our liability for any claim whatsoever limited to the price that you have paid for a service only.
Details of suppliers liability conditions are available on request at the discretion of the supplier.
Complaints
Supplier have their own procedure of how to deal with a complaint and/or compensation. We urge you to bring to the attention of the supplier any complaint that you may have during the actual tour or when you are visiting an attraction.
Third Party Links
This website may contain links to websites operated by third parties. These may include a link to another website which has nothing to do with services available on this website and therefore we do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. We therefore have no responsibility or liability whatsoever for the content and activities of these other websites.